Return Policy

Customer Care

Your satisfaction is our wellness commitment

We want you to love your wellness journey with us. If something isn't quite right, we're here to make it beautiful again.

"At Eunoia Wellness, we believe that beautiful thinking extends to beautiful customer service. Your wellness journey should be supported by complete peace of mind."

⏰ 90-Day Money-Back Guarantee

Every order comes with a 90-day money-back guarantee. If you're not happy with your products for any reason, opened or unopened, write to us within 90 days and we'll refund your purchase. This gives you plenty of time to make them part of your routine and see how you like them.

Your 90 days begin on the date you receive your order. We want you to have plenty of time to try our products at your own pace.

✅ Return Conditions

Using the guarantee is simple:

How It Works:

• Contact us within 90 days of the date your order arrives
• Opened, partly used or unopened: every product is covered
• Send the products back to us as described below
• Refunds go to your original payment method

Good to Know

Opened products are covered too, so there's no need to keep anything sealed while you try it. If a product doesn't suit your skin, simply stop using it and write to us.

🔄 How to Return Your Order

Simple Return Process

1
Contact Our Wellness Team
Email us with your order number and reason for return. We'll guide you through the process with care.
2
Receive Return Authorization
We'll provide you with a return authorization number and detailed shipping instructions.
3
Package Your Items
Pack the products, opened or unopened, securely so they travel back safely.
4
Ship Your Return
Send your package to the return address we give you. A tracked service helps it arrive safely.
5
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.

🤝 Special Circumstances

Damaged Items
If you receive a damaged item, contact us immediately. We'll arrange a replacement or full refund, including return shipping costs.
Wrong Item Sent
Our mistake, our responsibility. We'll send the correct item and provide a prepaid return label for the incorrect product.
Defective Products
Quality is paramount to us. Defective items will be replaced or refunded immediately, regardless of the condition.
International Returns
International customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

💰 Refund Information

Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your returned items. You'll receive an email confirmation once your refund has been processed.

Please note that original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent). Return shipping costs are the customer's responsibility unless otherwise specified.

Depending on your payment method and bank processing times, it may take an additional 3-5 business days for the refund to appear in your account.

🔁 Exchanges & Store Credit

While we don't currently offer direct exchanges, we're happy to process a return and help you place a new order for the item you prefer. This ensures you receive exactly what supports your wellness journey.

Store credit options are available upon request and can be a convenient way to try different products from our wellness collection. Store credit never expires and can be used for any future purchases.

Need Help with Your Return?

Our wellness support team is here to make your return process as smooth and stress-free as possible. We respond to all return requests with care and intention.

support@eunoianord.com